Cisco Certified Voice and Collaboration Engineer IGDC

South Jakarta·DKI Jakarta·IndonesiaIGDC

Job Detail

Job Type
:  Contract
Job Industry
:  Telecommunications
Job Function
:  Engineering
:  Senior Staff/ Supervisor / Coordinator / Team Leader
:  Bachelor Degree - S1

The successful candidate will be required to have strong Network skills specialising in Voice products and technologies, must be able to participate in pre- sales, design and deployment activities  

Daily duties will include:

  • Responding to customer generated trouble tickets and service requests 
  • Provide support to engineering and project teams
  • Design and deployment of customer solutions.
  • Engagement with internal and external customers, ensuring voice-related needs are met 
  • Maintenance/administration, releases, upgrades and performing changes to the respective environments.
  • 5 -7 years’ experience industry experience
  • Cisco Professional Level Certifications CCNP Voice & CCVP or CCNP Collaboration
  • Experience with Cisco Unity voicemail integration with Microsoft Exchange/Outlook.
  • Experience with IP paging
  • Experience with IPC Unity communications platform.
  • Voice over Internet Protocol (VoIP) – Cisco hardware and management tool experience.
  • Cisco Call Manager, Unity, UCCX, Jabber, Cisco Meeting Server, VTC
  • Technical experience and knowledge of SIP trunking, Cube configuration, and troubleshooting.
  • Automated Call Distribution (ACD)
  • Meeting place/WebEx
  • Data Communications Networks, Teleconferencing, Mobile Devices
  • Palo Alto skills will be extremely advantageous 

Personal Attributes required:

  • Excellent interpersonal and customer service skills
  • Self-motivated and goal orientated
  • Strong written and oral communication skills (English is a must)
  • Ability to prioritize and work under pressure
  • Good time management
  • Good analytical and troubleshooting skills
  • Ability to work in a changing and fast paced environment
  • Great Working Environment
  • International Exposure
  • Good Health Benefit
  • Flexible Working Arrangement
Skills Requirements
CCNP VoiceCCVPUC EngineerCCNP Collaboration
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